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Trading Platform FAQs

Which trading platforms are available to me?

Ironbeam offers many trading platforms. Visit our platform page to view your options. If there is a platform that you are interested in that is not listed on our platform page, call our help desk to check availability. Ironbeam is compatible with many platforms that are not listed on our website.

What are the fees for the various platforms?

Since we offer a large numbers of trading platforms and vendors can change their fee structures from time to time, we do not list platform fees on our website. However, all of the platforms are offered at-cost. We do not add fees on top of what the vendor charges. The best way to check what the fees are for a certain platform would be to visit the vendor’s website.

How do I get set up on a trading platform?

Let us know which trading platform you would like to be set up on during the account opening process, and we will take care of it for you upon the opening of your account.

How do I switch trading platforms?

Once you know which trading platform you would like to be switched to, send our Client Services department an email with the request: clientservices@ironbeam.com. They will be in touch right away and make the necessary changes.

Does Ironbeam offer trading platform support?

Ironbeam’s client services desk is fully trained on the Firetip and Firetip X trading platform, and can answer any questions you may have about it. For third party platforms, you will need to contact the vendor for support on software-specific questions.

Does Ironbeam offer a free trading platform?

We do offer Firetip Basic, free of monthly charges. However, there is a 45 cent per trade platform fee.

By |2020-07-08T14:21:51-05:00April 12th, 2019|FAQs|20 Comments

20 Comments

  1. Avatar
    Gerald June 24, 2019 at 4:53 pm - Reply

    Hello,
    I interested in using the metatrader 5 android app, as a platform to trade. Is this going to be possible.

    • Ironbeam
      Ironbeam June 25, 2019 at 8:58 am - Reply

      Hi Gerald,

      We do not currently support Metatrader 5, however we do support most other platforms.

  2. Avatar
    Chris October 9, 2019 at 6:32 pm - Reply

    Do You support Ninjatrader 8?

    • Ironbeam
      Ironbeam March 10, 2020 at 3:53 pm - Reply

      Chris,

      We support any Ninja license that was purchased prior to March of 2015. If the license is newer than that, we unfortunately cannot support it.

  3. Avatar
    Ethan February 12, 2020 at 12:08 pm - Reply

    Hello. Curious if you allow a TT fix connection with Sierra Charts?

    Thank you

    • Ironbeam
      Ironbeam March 10, 2020 at 12:02 pm - Reply

      Ethan,

      Not currently, however, we plan on offering it very shortly.

  4. Avatar
    Joe April 30, 2020 at 2:11 pm - Reply

    What is the major difference between the Firetip and Firetip X as far as order placing? Is there any difference in latency and connectivity to Globex? What is your method of connectivity?

    • Ironbeam
      Ironbeam May 11, 2020 at 3:41 pm - Reply

      Joe,

      There is no difference between the two in terms of latency. Both go through the same engines that are colocated at the exchange datacenter. Contingent orders are managed serverside for the lowest possible latency. So triggered orders are executed right on the server that is there at the datacenter.

      • Avatar
        Mario June 21, 2020 at 5:09 am - Reply

        If using Firetip X is there also a 45 cent per trade fee?

        Does Firetip X have the capability of doing complex bracket orders/strategies to mitigate risk once you’re in the profit? For example moving stop to breakeven once you’re up x amount of points and converting hard stop to trailing stop. If this is possible is all of this handled on the server or on the local machine?

        • Ironbeam
          Ironbeam June 22, 2020 at 1:36 pm - Reply

          Mario,

          There is no $0.45 fee for using Firetip X. Firetip X offers you the capability of not only OCO & complex bracket orders, but you can create your own order types from scratch and save them for future use. All orders are stored server-side, not on your computer.

  5. Avatar
    Xhicken calabaza June 10, 2020 at 10:47 am - Reply

    Mt4?

    • Ironbeam
      Ironbeam June 22, 2020 at 1:38 pm - Reply

      Xhicken,

      We do not currently support MT4.

  6. Avatar
    Kriss July 6, 2020 at 9:57 pm - Reply

    Some of your Introducing Brokers offer the FireTip Basic platform which has zero fees. Next year, when Firetip X is no longer free, will there be an option to switch to a free platform like Firetip basic ?

    • Ironbeam
      Ironbeam July 7, 2020 at 12:55 pm - Reply

      Kriss,

      The Firetip Basic platform does have a $0.45/side routing fee (so not “zero fees”). Firetip X does not have this routing fee. You can switch to Firetip Basic at any time.

  7. Avatar
    Carl July 10, 2020 at 1:43 pm - Reply

    Do customers also get access to the legacy desktop platform (with charting) when they sign-up for FiretipX ? If yes, is there any additional cost for using that old-FireTip-installed-on-PC (which includes DOM + Chart) platform ?

    • Ironbeam
      Ironbeam July 30, 2020 at 10:38 am - Reply

      Carl –

      Customers can opt-in for access to Firetip Legacy, however the free platform promotion is only for Firetip X. The Pro Legacy platform is still $49/mo with no per-side platform fees.

  8. Avatar
    Herbie July 24, 2020 at 6:32 pm - Reply

    On Firetip Basic platform and Firetip X, are they showing Real Time Quote or Delay?

    • Ironbeam
      Ironbeam July 30, 2020 at 10:36 am - Reply

      Herbie –

      Both platforms are showing live data.

  9. Avatar
    Faisal Shah October 2, 2020 at 12:03 am - Reply

    Do you offer API to connect to your platform?

    • Ironbeam
      Ironbeam October 19, 2020 at 10:11 am - Reply

      Faisal,

      The Firetip X API is available. We also offer the Rithmic and CQG trading APIs.

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